FAQ
Ordering
How do I place an order on Anjalitea website?
To place an order on our website, simply browse through our products and add your desired items to your cart. Once you're ready to checkout, fill in your shipping and payment information and click the "Place Order" button. You'll receive an email confirmation once your order has been placed.
Can I make changes to my order after it has been placed?
We understand that you may need to make changes to your order after it has been placed. However, please note that we begin processing orders immediately after they are placed. If you need to make any changes to your order, please contact us as soon as possible and we will do our best to accommodate your request.
Can I cancel my order and get a refund?
Yes, you can cancel your order and receive a refund if it has not yet been dispatched. If your order has already been dispatched, you will need to wait to receive it and make a return. Please see our returns policy for more information.
How will I know when my order has been dispatched?
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number. You can use this number to track your parcel on the carrier's website.
How can I track my order once it has been dispatched?
You can track your order using the tracking number provided in your shipping confirmation email. Simply go to the carrier's website and enter your tracking number to get the latest information about your shipment.
What should I do if I haven't received my order?
If you have not received your order, please contact us as soon as possible. We will investigate the problem and take the necessary steps to ensure that you receive your order or to refund you if necessary.
Payment
What payment methods are accepted?
We accept all major credit cards, as well as PayPal and other payment methods. You can select your preferred payment method when ordering.
Is it safe to use my credit card on your website?
Yes, you can use your credit card safely on our website. We use the latest encryption and security technologies to protect your personal and payment information.
Will VAT be charged on my order?
The amount of VAT will be calculated at the time of payment according to your delivery address and country of residence.
Do you offer discounts or coupons?
Yes, we occasionally offer discounts and coupons to our customers. To keep up to date with our latest promotions, sign up for our newsletter and follow us on social networks.
Delivery
What are the shipping costs?
Shipping costs vary according to your delivery address and the weight of your order. You can check shipping costs at the checkout before placing your order.
How long does it take to receive my order?
Delivery times vary depending on the delivery address and shipping method chosen at checkout. As a general rule, we process and dispatch orders within 1 to 2 working days, and delivery may take 2 to 7 working days.
Do you offer international shipping services?
Yes, we offer international shipping to most countries. Please note that international shipping rates and delivery times may vary depending on your delivery address.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible. We will investigate the problem and arrange for you to receive a replacement product or a refund if necessary.
Returns
Our return policy
Pursuant to the provisions of article L. 121-20-2 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts relating to the supply of goods which, due to their nature, are likely to deteriorate or expire rapidly or cannot be returned. Similarly, it does not apply to the supply of clearly personalised goods. For other products or services, and in accordance with the provisions of article L. 121-16 of the French Consumer Code, the customer has a period of 14 working days from delivery to return the order for exchange or reimbursement. The consumer must bear the cost of returning the goods. The product must be returned in its original packaging, undamaged, accompanied by any accessories, instructions for use and documentation.exercising the right of withdrawal obliges the merchant to reimburse the sums paid by the buyer (with the exception of return costs) within 30 days.
Returns should be sent to:
Happy Plantes /Anjalitea
Zone artisanale Est, 2 Rue des Volcans, 63140 Châtel-Guyon
